1. Purpose
This agreement aims to define the rights, duties, and responsibilities of "members" and the "company" regarding the use of paid services provided by the AlphaChart stock investment platform, including services (web, mobile web, mobile app, etc.) and other additional services provided by AlphaPrime Co., Ltd.
2. Notification and Application of the Terms and Conditions
1. The "company" may revise these terms and conditions within the scope that does not violate the Content Industry Promotion Act, the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Electronic Document and Electronic Transaction Basic Act, the Electronic Financial Transactions Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Door-to-Door Sales, etc. Act, and the Basic Act on Consumers.
2. If the "company" revises the terms and conditions, it shall specify the effective date and the reason for the revision and post them on the service's main screen along with the current terms and conditions seven days before the effective date, or provide them through other means. In addition, the company shall send an email to existing members regarding the effective date and important changes. However, if the revision of the terms and conditions involves significant changes that are unfavorable to "members," the company shall provide notification 30 days in advance.
3. When the "company" revises the terms and conditions, it shall check the "member's" consent to the application of the revised terms and conditions after the announcement of the revised terms and conditions. If the "user" does not agree to the application of the revised terms and conditions, the "company" or the "member" may terminate the "paid service" usage contract, and if the "user" does not express their objection to the application of the revised terms and conditions by the effective date, it is deemed to have agreed to the revised terms and conditions.
3. Definitions
The definitions of the terms used in these terms and conditions are as follows:
1. Paid service: The service that can be used after paying the usage fee through a separate payment method provided by AlphaChart, which is provided by the "company."
2. Paid member: A member who has purchased a paid service by paying a separate amount, or a member who uses the company's paid service through methods such as participating in events and marketing set by the company or a third party.
3. Seed: Seed refers to the cyber money payment method that can be used to play the chart game provided by AlphaChart.
4. Seed charging: Seed charging refers to the purchase of seeds by the "member" by selecting the desired payment method among the specific payment methods set by the "company" to secure seeds.
5. Payment: Payment refers to the act of the "member" paying the amount for the paid service to the "company" through the payment method provided by the "company" to use the paid service provided by the company.
6. Payment cancellation: Payment cancellation refers to the withdrawal of the payment act according to a certain procedure after the payment by the "member."
7. Mentor: An individual or corporate member who has signed a separate contract with the company and can use and sell content in the AlphaChart service according to these terms and conditions.
8. Subscription: Subscription refers to the act of regularly paying for the paid services provided by the "company."
9. Subscription cancellation: Subscription cancellation refers to the withdrawal of the payment act according to a certain procedure after the subscription by the "member."
10. Refund: Refers to the process of "members" receiving back the paid usage fees for paid services in cash, cancelling seed charging, or cancelling the approval for payment methods provided by the "company," resulting in no payment being made for the paid services.
4. Formation, Application, Acceptance, Account Information Update, etc. of the Service Contract
1. The paid service contract is established by the "member's" agreement to AlphaChart’s paid service terms and conditions and application through payment, and "company's" acceptance of the same. Other matters are subject to the higher-ranking terms and conditions of AlphaChart and the policies set by the "company."
a. Membership registration: To use the service, an account created through membership registration is required. In this regard, the company may conduct identity verification procedures for members, and membership registration may not proceed if the member refuses to provide the necessary information or enters someone else's or false information.
b. Account information update: It is the responsibility of the member to reflect any changes to account information, such as email addresses and contact information. The member bears any disadvantages arising from not updating the account information, even without the company's intent or negligence.
5. Special provisions on minors' service contracts
1. Minors under the age of 14 are not allowed to use paid services.
2. Minors aged 15 to 19 may be subject to restrictions on membership registration or service use in accordance with relevant laws, and payment for service use must be made after obtaining consent from their parents or legal guardians. However, if the legal guardian does not consent, the minor or the legal guardian can cancel the payment.
3. If a minor uses the personal information of another adult or uses the payment information of an adult without their consent, deceiving the "company" into believing that they are not a minor, the payment cannot be canceled.
6. Personal Information Protection
1. The "company" makes efforts to protect the personal information of "members" in accordance with the Personal Information Protection Act and other related laws. The protection and use of personal information are subject to related laws and the "company's" personal information processing policy. However, the "company's" personal information processing policy does not apply to cases that cannot be considered within the "company's" management area, such as screens displayed to "members" through links other than the “service” screens created by the "company."
a. The "company" does not provide "members'" personal information to others without the consent of the member, except when requested by related national institutions or agencies under related laws.
b. The "company" is not responsible for any damages caused by the leakage of personal information due to the "member's" fault.
7 .Scope and Types of Paid Services
The types of paid services provided by the "company" to "members" are as follows. The detailed features of the provided services are explained in detail on the product information page.
1. Classification by service attributes
a. VOD service: The service provided by the "company" to the "members" by streaming content online
b. Information service: The service provided by the "company" to the "members" by offering additional features
2. Classification by automatic payment status
a. Periodic products: Single products that can be used for a certain period by paying a fee based on the contract between the "company" and the "CP" (Content Provider), not through automatic regular payments
b. Regular payment products: Products where the usage fee for paid services is automatically charged through the payment date and method designated by the "member" who has applied to pay the "company" for using the paid service on a regular basis
3. Classification by sales method
a. Direct sales: Refers to the method of directly providing the paid services offered by the company to the members through the payment method.
b. Agency sales: Refers to the method of selling the paid services provided by the company through a third party, and the usage method for the sold products follows the paid service guide provided by the affiliate company.
8. Payment Methods
1. Payment methods are divided into regular payment and one-time purchase methods, and the payment tools include the following. The details are explained in detail through the product information page. However, payment methods may change depending on the agreement with the related company.
a. Direct payment: A payment method through a separate payment method provided by the "Company."
b. Regular payment: A payment method that is automatically charged monthly or annually. Payment methods are limited to those specified separately.
2. Payment methods for paid services can be any of the following methods:
a. Various account transfers such as phone banking, internet banking, and mail banking
b. Various card payments such as prepaid cards, debit cards, and credit cards
c. Payment using a phone or mobile phone
d. Other electronic payment methods
3. Regular payment products are automatically charged and used during the "Service Usage Period" every month/year unless the "Member" expresses their intention to suspend the service according to the specified procedure. The "Company" may retain the "Member"'s payment-related information for a certain period of time after the "Service Usage Period" and the end of the "Service Usage Period" for the automatic renewal of the monthly/yearly service usage contract and the billing of usage fees.
a. The "Company" may retain the "Member"'s payment-related information for a certain period of time after the "Service Usage Period" and the end of the "Service Usage Period" for the automatic renewal of the monthly/yearly service usage contract and the billing of usage fees.
b. If the "Member" applies for a regular payment and does not apply for a separate termination, the service usage fee will be automatically charged every month/year for the "Service Usage Period." The "Company" will notify the "Member" of the payment details to be charged by email or text message before the payment is made.
c. When terminating a "regular payment," the "Member" can use the service for the remaining period of the "Service Usage Period," and the payment will not be automatically processed after the expiration of the "Service Usage Period."
d. Using someone else's payment information without consent may result in civil/criminal liability and may be punished under related laws.
e. If the regular payment is not made due to changes in payment information, loss of credit cards and mobile phones, or other reasons, the service usage will be automatically suspended after the "Service Usage Period."
f. The "Company" is not responsible for any damage caused by the suspension of regular payment and service usage due to the "Member"'s non-payment of usage fees or other reasons attributable to the "Member."
g. If the price changes during the period when the "regular payment" is made, the "Company" will provide an electronic payment window to the "Member" at the time of electronic payment with the changed price to allow the "Member" to choose whether to agree to the price change.
4. When using a paid service, you must pay the usage fee specified in the information after a certain period of time after setting the payment method and payment amount in the payment information input field. If you do not pay the specified usage fee within the deadline, the service usage will be suspended.
5. For Apple IAP (In-App-Purchase), the policies of Apple Media Services Terms and Conditions apply.
6. For Google Play IAP (In-App-Purchase), the policies of Google Payments Service Terms and Conditions apply.
7. For agency sales products, the policies of the partner's terms and conditions apply.
9. Regular Payments and Cancellation
1. The company may retain members' payment-related information for a certain period after the service usage period and service usage period expiration in order to automatically renew the service usage contract and charge the monthly usage fee.
2. If a member subscribes to automatic payments and does not submit a separate cancellation request, regardless of the actual usage of the paid service, the service usage fee will be automatically billed and paid monthly or annually on the designated payment date and method.
3. Upon automatic payment cancellation, the "member" can use the service until the service usage period expiration date (hereinafter "service usage period").
4. According to the "company" policy, if a "member" withdraws from the "subscription-based paid service" and re-registers after using some or all of the "free trial period" given for the "subscription-based paid service," the "free trial period" may not be provided again.
5. Unauthorized use of someone else's payment information may result in civil and criminal liability and may be punishable under applicable laws and regulations.
6. If regular payments do not occur due to changes in payment information, loss of credit card or mobile phone, or other reasons, the service usage will be automatically suspended after the service usage period expires.
7. The company is not responsible for any damages resulting from the suspension of regular payments and service usage due to a member's failure to pay usage fees or other reasons attributable to the member.
10. Seeds
1. Seeds can be charged by selecting the desired amount from the payment amount units available on the payment page.
2. The seed charge amount for mobile phone payments may be limited in usage and amount due to restrictions imposed by the respective mobile carriers, and separate usage limit amounts may apply depending on the chosen payment method by the member.
3. Users who have charged seeds are considered to have agreed to the following:
a. The "company" may provide various information deemed necessary during the service usage to the "member" through methods such as email or wireless text messages, and the "member" may refuse to receive information if they do not wish to. However, even for members who have refused to receive information, the company may notify them of significant policy changes related to service usage through methods such as email.
b. "Members" pay service usage fees through the payment system by receiving a bill from the relevant billing company, and if the service usage fee is not paid properly, the "company" may restrict the service usage for the relevant "member".
4. The payment method for seed charging is determined by the payment standards of the company that has entered into a payment contract with the "company."
5. The payment method for seed charging may be changed without prior notice according to the company's operational policy.
11. Seed Charging
1. The company may not approve or may cancel the approval later for seed charge payment approval applications that fall under any of the following categories:
a. Failure to pay the charged fee or inability to verify the payer
b. A minor under the age of 20 making a payment without the consent of their legal guardian
c. When it is determined that the seed payment approval is impossible due to the user's fault
d. When using someone else's payment information or conducting transactions through fraudulent means
e. When using the service by stealing someone else's identity or personal information
f. When transferring or assigning the rights to use seeds to a third party
g. When abusing the payment method for illegal activities
h. When violating other terms and conditions of the company, relevant laws, etc.
2. The company may limit or withhold approval until the reasons for limiting approval for applications that fall under any of the following categories are resolved:
a. When it is determined that the service equipment is insufficient to provide satisfactory service to all members
b. When there are technical difficulties related to providing the service
c. When a failure occurs in the payment method due to the failure or inspection of each payment method provider, making payment service provision impossible
3. Paid services provided through seeds are limited to the user's direct use within the range set by the company. Any usage beyond this is strictly prohibited, regardless of profit or non-profit, and all reproduction, transmission, distribution, rental, or broadcasting to third parties is prohibited.
4. The range of paid services available for payment through seeds, their usage methods, and usage restrictions follow the content guided on the service page or the service policy.
5. Other usage standards, such as payment cancellation, contract termination, and refunds of seeds, are subject to the paid service terms and conditions (hereinafter referred to as "these terms and conditions").
12. Usage and Validity of Seeds
1. Seeds can only be used within the chart game, and one game can be played with one seed.
2. The "Company" has no obligation to pay financial interest on the "Member's" seeds.
3. Seeds cannot be transferred or acquired by a third party.
4. To use seeds, you must have a basic "Company" ID. If a "Member" requests deletion of their information or withdraws their membership after charging seeds, all seeds will be extinguished and not recharged.
5. Seeds are valid for 5 years from the date the "Member" charges them, and expired seeds will be automatically extinguished sequentially from the date of charging (however, event seeds have a separate validity period indicated on the payment page).
13. Refund of Seeds
1. "Members" can request a refund within 7 days from the date of receipt of the notification of receipt confirmation according to Article 19, Paragraph 1 of the AlphaChart Terms of Use, if there is no seed usage history after purchasing seeds. However, if the refund request period has passed due to the "Member's" fault and a refund is requested afterward, a refund is not possible.
2. Refunds are not allowed for bonuses or events provided based on seed charging and related agreements, and package products cannot be refunded if some are consumed.
3. If the service used due to the "Company's" fault is completely unavailable (temporary service checks are excluded), the "Company" will refund the remaining seed amount in cash to the paid member.
4. In case of errors in seed charging, "Members" can apply for corrections within a reasonable period. The company will notify the results after going through a verification process and take corrective measures for seed charging if necessary.
5. If the billing is incorrectly made by the payment method chosen by the paid member due to the abnormality of the AlphaChart payment system (for example, if a mobile phone was used for payment but the mobile phone usage fee was billed more than the actual seed charging payment amount), the paid member can request a cash refund or recharge through the customer center on the "Company's" website. After verifying the seed usage history of the paid member through PG and other related companies, the "Company" will recharge or refund in cash according to the choice of the paid member if the paid member's claim is valid.
6. In cases where a refund or recharge is enforced by other relevant laws and regulations, the "Company" will refund and recharge according to the refund and recharge methods specified by the relevant laws and regulations.
7. If a minor under the age of 20 wishes to use paid services, they must obtain the consent of their legal guardian (parent). Minors cannot use paid services without the consent of their legal guardian, such as a parent.
8. The use of paid services by minors under the age of 20 can be canceled by their legal guardian. In this case, the legal guardian must prove that they are the legal guardian of the user and express their intention to cancel in a way that can be verified and preserved.
9. Cancellation is not possible if a minor uses another adult's resident registration number to sign up or uses the payment information of an adult without their consent, deceiving the company into believing they are capable.
14. Withdrawal and Cancellation of Payment
1. "Members" may withdraw their subscription within 7 days from the date of receipt of the notification of acceptance under Article 19, Paragraph 1 of the AlphaChart Terms of Service, provided that there is no usage history after the purchase. However, withdrawal may be limited in cases where the value of goods or services has significantly decreased due to the consumer's use or partial consumption, or when the value of goods or services has significantly decreased due to the passage of time or when the packaging of reproducible goods has been damaged, in accordance with Article 17, Paragraph 2 of the Act on Consumer Protection in Electronic Commerce, etc.
2. The withdrawal of a subscription under Paragraph 1 shall take effect when the "Member" expresses their intention to withdraw by telephone, email, or facsimile transmission to "Alphaprime Inc."
3. "Alphaprime Inc." shall acknowledge receipt of the "Member's" withdrawal notice in Paragraph 2 and confirm the withdrawal with the "Member."
4. When a "Member" withdraws their subscription, they may apply for a refund according to the payment method chosen. However, refunds are not possible in the following cases:
a. When the payment method is provided free of charge through events or rewards
b. When there is a usage history within the relevant period
c. When the cancellation period for the chosen payment method has expired
d. When a payment method that does not support cancellation (e.g., bank transfer) is used to purchase seeds or pay for premium services (in this case, only refunds according to Article 18 of these Terms are possible)
5. Cancellation periods for each payment method are as follows. Cancellations are not possible after the cancellation period has expired. Please note that the following periods may change depending on the circumstances of the relevant company:
a. Credit card: Cancellation is possible within 2 months (60 days) from the date of payment. However, the cancellation period may vary depending on the policy of each credit card company.
b. Mobile phone: Cancellation is possible until the day before the end of the payment month. However, the cancellation period may vary depending on the policy of each mobile carrier, and only refunds excluding payment agency fees are possible after the payment month.
c. Bank transfer: Due to the nature of the transaction, cancellation is not possible, and only refunds excluding payment agency fees are available.
d. For Apple IAP (In-App-Purchase), the policies of the Apple Media Services Terms and Conditions apply.
e. For Google Play IAP (In-App-Purchase), the policies of the Google Payments Terms of Service apply.
f. For products sold through an agency, the policies of the affiliated company's Terms and Conditions apply.
15. Termination of Contract by Members
1. "Members" may terminate a paid service contract within 3 months from the start date of using the service or within 30 days from the date of knowledge or the date when they should have known of the facts if any of the following reasons apply:
a. The agreed-upon paid service is not provided
b. The provided paid service is significantly different from the advertised or displayed service
c. Normal use of the paid service is significantly impaired due to system failure or other reasons attributable to "Alphaprime Inc."
2. "Members" may request "Alphaprime Inc." to remedy any defects in the paid service before expressing their intention to terminate the contract, setting a reasonable period for remedy.
3. Termination of the contract under Paragraph 1 shall take effect when the "Member" expresses their intention to terminate the contract by telephone, email, or facsimile transmission, or any other method acknowledged by "Alphaprime Inc." within normal business hours.
4. Upon receiving the notice of termination from the "Member" under Paragraph 3, "Alphaprime Inc." shall confirm receipt of the notice and inform the "Member" of this fact.
4. When a "Member" terminates a paid service contract, "Alphaprime Inc." shall refund the payment according to the payment method chosen by the "Member" at the time of payment, as a general principle.
16. Termination of the Contract by the Company
1. If the "Member" commits the actions specified in Article 9 of these Terms and Conditions, the "Company" may request corrective actions or limit or suspend the use of the service after providing notice and following the specified procedures in the corresponding clause. However, if the same action is repeated two or more times or is not corrected within 30 days, the contract may be terminated.
2. If the "Company" terminates the contract according to Paragraph 1, it may refund the "Member" after deducting the benefits obtained by the "Member" and the payment processing fees as described in Article 17.
3. The termination or cancellation of the contract as described in Paragraph 1 of this Article shall take effect when the "Company" notifies the "Member" of its intention to terminate or cancel the contract using the methods specified by the "Company."
4. In the event of a contract termination, cancellation, or use restriction by the "Company," the "Member" may file an objection following the procedures set by the "Company." If the "Company" acknowledges the objection as legitimate, the service period will be extended by the duration of the account suspension.
17. Cancellation and Refund of Service Use
1. Paid members can request a cancellation (withdrawal of subscription) within 7 days from the payment date if they have not used any paid services or products at all.
2. If a paid member applies for withdrawal of subscription after the 7-day period mentioned in Paragraph 1 or if the content falls under the restrictions on withdrawal of subscription as defined by the relevant laws such as the Act on Consumer Protection in E-Commerce, Content Industry Promotion Act, and Content User Protection Guidelines, the withdrawal of subscription will be limited.
3. If a "Member" terminates a monthly or yearly subscription paid in advance, the automatic payment will not proceed on the next scheduled payment date. No partial refunds will be provided, but the service can be used until the remaining expiration date.
4. If a "Member" terminates a one-time purchase of a VOD lecture product, the "Company" will deduct a reasonable amount considering the actual use of the content, the number of uses, and the duration of use, and will refund the remaining amount based on the standard rate applied by the "Company."
5. If a "Member" requests a refund after the cancellation period, a refund will be provided after deducting a refund fee of 10% of the refund amount for payment processing fees and other miscellaneous expenses from the paid amount if there is no record of using the paid service or product (however, if the refund amount is 10,000 KRW or less, a deduction of 1,000 KRW will be made), and no refund will be provided if the refund amount is 1,000 KRW or less.
6. Refunds will not be provided for paid services or products provided for free through events, and refunds will not be provided in the following cases:
a. When a product is destroyed or damaged due to the "Member's" fault
b. When the value of a product has significantly decreased due to the "Member" using or consuming part of the product
c. When the value of a product has significantly decreased to the point that it is difficult to resell it due to the passage of time
d. When the packaging of a product that can be reproduced is damaged
e. When the "Company" has notified the "Member" in advance that refunds may be limited for products that are individually produced according to the order and has obtained consent
f. In cases where there are reasons defined by relevant laws or terms and conditions that limit refunds (e.g., identity theft, criminal means), refunds may not be granted after a certain verification process.
7. Cancellation and refund for Apple IAP (In-App-Purchase) services follow the policies of Apple Media Services Terms and Conditions.
8. Cancellation and refund for Google Play IAP (In-App-Purchase) services follow the policies of Google Payments Terms of Service.
9. For agency-sold products, the policies of the partner's terms and conditions apply.
18. Refund Policy
1. Alphaprime Inc. ("Company") will process refunds in the following situations: (i) if a "Member" requests to withdraw their application for service but the cancellation is not possible, (ii) if the paid service contract is terminated or dissolved according to Article 14 of these Terms and Conditions, or (iii) if the "Member" is deemed to lose their qualifications by the "Company." Refunds will be made within three business days from i) the day the "Member" expressed their intention to withdraw, ii) the day the "Member" received a response regarding the termination or dissolution of the paid service contract, or iii) the day the "Member" lost their qualifications. In cases where a refund cannot be made using the same method as the original payment, the "Member" will be notified in advance. To be clear, refunds will be processed within three business days from the dates i), ii), and iii) in cases ①, ②, and ③.
2. In the case of refunds due to the "Company's" fault, the "Company" will deduct the benefits the "Member" received from using the service and add a penalty of 10% to the remaining balance before processing the refund. The deductions are as follows:
a. Subscription products: Total usage fee - (number of days used x daily usage fee)
b. Seeds: Seed recharge amount - (number of seeds used x unit price) (Note: seeds provided as bonuses or through events are not refundable)
c. VOD lecture purchases: Total usage fee
d. Single content purchases: Total usage fee
3. In the case of refunds due to the "Member's" request for early termination, the "Company" will deduct the benefits the "Member" received from using the service and add a penalty of 10% to the remaining balance before processing the refund. The deductions are as follows:
a. Subscription products:
- If there is no usage history: Total usage fee
b. VOD lecture purchases:
- If there is no usage history: Total usage fee
- Before 1/3 of the total lecture sessions have passed: 2/3 of the total usage fee
- Before 1/2 of the total lecture sessions have passed: 1/2 of the total usage fee
- After 1/2 of the total lecture sessions have passed: No refund
- If the "Member" downloads any materials or information provided with the lecture, it is considered as using the lecture video that includes the materials or information.
c. Single content purchases:
- If there is no usage history: Total usage fee
4. In the case of a refund, if the "Member" paid the usage fee through a credit card or other electronic payment methods, Alphaprime Inc. will request the suspension or cancellation of the usage fee from the provider of the payment method. However, this may not apply if a deduction is necessary according to sections 2 and 3 of this policy.
5. Refunds are not available for cases specified in Section 17, Clause 6.
6. For refund requests of pre-paid or non-cancelable payment amounts, a refund will be processed after confirming the proper payment of the relevant fees. If the intention to refund is expressed within the payment cancellation period, the cancellation of the payment will be prioritized.
7. Refunds will only be deposited if the name on the bank account matches the "Member" ID registered with Alphaprime Inc. However, refunds are not available for accounts with foreign financial institutions.
8. Refunds will not be provided in cases of personal information theft, payment information theft, or fraudulent payments. In such cases, the confirmation of the payer's personal information is only possible through legitimate requests from investigative agencies based on relevant laws and regulations.
9. Refunds will be deposited within three business days from the dates specified in Clause 1. However, for payment methods that require confirmation of payment details, the refund processing period may be extended by the time needed for such confirmation.
10. When processing a refund, the "Member's" payment will be confirmed through a payment receipt or other means. Refunds may not be possible if the payment status cannot be confirmed. Please keep records of payment receipts and other relevant documents.
11. Alphaprime Inc. is not responsible for any disadvantages arising from the "Member's" mistakes or other personal reasons when requesting a refund or withdrawing membership.
12. The refund policy for Apple IAP (In-App-Purchase) follows Apple Media Services' terms of use.
13. The refund policy for Google Play IAP (In-App-Purchase) follows Google Payments' terms of service.
14. For products sold through partnerships, the refund policy follows the terms of use of the respective partner.
19. Service Provision and Usage Restrictions
1. Members can use the service at any time. However, service usage may be restricted if maintenance and management of telecommunication facilities are required, if there is a network failure, or if service provision is limited by laws, judgments, or administrative orders in the country of the Member's residence.
2. Members should not engage in any of the following activities while using the service provided by Alphaprime Inc. In such cases, the company may restrict the usage of the service in whole or in part, delete related accounts, and apply usage restrictions to the paid services of the involved Member ID when recovering improperly acquired assets:
a. Hacking or any other activities that put strain on the system
b. Transferring or selling the rights to the "Paid Services" to third parties
c. Falsifying, stealing, or improperly acquiring or using/distributing the payment method for the "Paid Services"
d. Engaging in illegal activities related to the use of the "Paid Services"
e. Engaging in activities that violate relevant laws, public order, or good morals
f. Exploiting bugs within the "Paid Services" program
g. Repeatedly requesting and canceling payments
h. Using the "Paid Services" or other services for purposes other than their original intent, such as profit-making, business, advertising, promotion, political activities, or election campaigns, without the consent of Alphaprime Inc.
20. Prohibition of Transfer
Members may not transfer, donate their right to use the service or any other contractual status to another party, and all rights and responsibilities, including copyright, for posted content shall remain with the member who posted it. If a transfer is attempted or made, the company may terminate the use agreement or suspend service use and membership without prior notice.
21. Membership Withdrawal and Account Suspension
1. Members may withdraw at any time. However, if a member still has obligations to the company, the withdrawal may be held in abeyance.
2. If a member does not agree to the amended terms and conditions and it is not possible to apply the previous terms and conditions to that member, the company may proceed with membership withdrawal regardless of the member's application status.
22. Personal Information
1. Collection and use of personal information: In accordance with its privacy policy, the company may collect and use personal information of members. However, members may refuse to provide personal information or request the deletion of their information at any time. Also, in accordance with relevant laws, the company may send advertising information to members via text messages, emails, and app push notifications, and members may refuse to receive such information at any time.
2. Deletion of personal information: Upon membership withdrawal, the company will destroy or retain the member's personal information for a certain period in accordance with relevant laws and the privacy policy. However, the company may continue to display the member's posted content after withdrawal.
23. Overpayment
1. In case of overpayment, the company must refund the entire amount of the overpayment using the same method as the payment of the usage fee. However, if it is impossible to refund using the same method, the company will notify the member in advance.
2. If the overpayment is due to the company's responsible cause, the company will refund the entire amount of the overpayment regardless of contract costs, fees, etc. However, if the overpayment is due to the member's responsible cause, the member must bear the costs incurred by the company to refund the overpayment within a reasonable range.
3. The company is responsible for proving that the usage fee was legitimately charged if it refuses to refund an overpayment claimed by a member.
4. The company will handle the overpayment refund process according to the "Content User Protection Guidelines."
24. Exemption
1. The company does not guarantee the legality, accuracy, truthfulness, reliability, or validity of the content.
2. The company does not guarantee the integrity of the data that constitutes the service.
3. The company is not responsible for damages arising from the member's fault or damages caused by natural disasters, disputes, infectious diseases, or other circumstances beyond the company's control.
4. In cases where the company provides products not produced by the company to members, the company is not responsible for the products. However, if a member requests information about the product's producer, the company will provide this information to the member in accordance with applicable laws.
5. The company is not responsible for any gains or losses incurred by users through information or materials obtained through the service, or any gains or losses expected from using the service.
6. The company is not responsible for the content of materials or information posted or transmitted by users.
25. Damage Compensation
The company compensates members who suffer damage in using the service due to a defect in the service by restoring the content of the paid service provided by the company or charging seeds. If a member suffers damage, the company compensates only for the actual damage incurred. However, the company is not responsible for any damages incurred by the member without the company's intent or gross negligence.
26. Dispute Resolution
1. The company does not intervene in disputes between members and does not bear responsibility for damages arising from such disputes unless it is due to the company's fault.
2. The company implements technical protective measures required for information system security, including members' personal information, in accordance with relevant laws. However, despite such technical protective measures, the company is not responsible for any loss incurred by members due to hacking, computer viruses, or other information system breaches if it is not due to the company's fault.
3. In cases where the company mediates a telecommunication sale, the company is not responsible for transactions between the seller and the member unless it is due to the company's fault. However, in accordance with relevant laws, the company provides seller information to the member.
27. Governing Law and Jurisdiction
1. The laws of the Republic of Korea shall apply to disputes between the company and the member.
2. Litigation related to the terms and conditions and the use of the service between the company and the member shall be filed with the court agreed upon by the parties. If no agreement on jurisdiction is reached, the jurisdiction shall be determined according to the Civil Procedure Act.
28. Provisions outside the Terms
Matters not specified in these terms and conditions shall be governed by relevant laws or the operational policies and rules of individual services. Also, if the content of these terms and conditions conflicts with detailed service guidelines, the detailed guidelines shall prevail.
Effective Date: March 2, 2023